Return Policy

This Return Policy describes the terms under which Kharleonezchol ("we," "us," or "our") handles cancellations, rescheduling, refunds, and satisfaction matters in relation to our shrub trimming, tree care, and garden maintenance services. Because our services are performed at your property and involve labor and scheduling, rather than the sale of physical goods, traditional "returns" do not apply in the same way as for retail products. This policy explains how we address scheduling changes, cancellations, and any disputes about the quality or scope of the work performed. By booking or paying for our services, you agree to this policy.

Scope and Definitions

This policy applies to all shrub trimming, tree care, and garden maintenance services provided by Kharleonezchol, whether booked through our website kharleonezchol.world, by phone, email, or other means. "Service" or "services" means the work we perform at your property, including but not limited to shrub trimming, tree pruning, shaping, cleanup, and general garden maintenance. "Booking" means your request or agreement to schedule one or more services on a specified date or dates. "Deposit" means any advance payment required to secure a booking. "Prepaid amount" means any sum paid in full before the service is performed. "Completion date" means the date on which we finish the agreed work at your property.

Nature of Our Services

Kharleonezchol provides shrub trimming, tree care, and garden maintenance services at your location. Once the work has been performed (e.g., shrubs trimmed, trees pruned, clippings removed), the service has been "consumed" and cannot be returned in the sense of returning a physical product. Therefore, this policy focuses on: (a) cancellation and rescheduling before the work is done; (b) refunds of deposits or prepaid amounts where applicable; (c) our response when you are not satisfied with the quality or scope of the work; and (d) the timing and method of any refund we agree to provide. We do not offer "money-back guarantees" or refunds simply because you change your mind about the appearance of your landscape after the work is completed, so long as the work was performed in accordance with what was agreed.

Booking and Payment

When you book a service with us, we may require a deposit or full payment in advance, or we may invoice you after the work is completed, depending on the type of service, the total value of the job, and the agreement we reach with you. Payment terms will be communicated at the time of booking or in a written confirmation (e.g., by email). By paying a deposit or prepaid amount, you agree to these terms and acknowledge our right to schedule personnel and resources for your appointment. If we have not received payment by the due date specified in our confirmation, we may treat the booking as cancelled and release the slot. We accept payment by the methods we specify (e.g., credit card, check, electronic transfer); any fees charged by payment processors may be passed on to you where disclosed in advance. Prices quoted are typically valid for the period stated and may be subject to change for bookings outside that period or where the scope of work changes.

Cancellation by You

If you need to cancel or reschedule your appointment, the following applies:

• You must notify us as soon as possible by phone or email using the contact details on our website. We request at least 48 hours' notice for cancellations or rescheduling when possible, so we can offer the slot to other clients and manage our schedule efficiently.
• If you cancel with at least 48 hours' notice before the scheduled start time, we will refund any deposit or prepaid amount in full, or apply it to a rescheduled date if you prefer, subject to our availability. We will process the refund using the same method of payment you used, within the time frame set out in the "Refund Method and Timing" section below.
• If you cancel with less than 48 hours' notice, or if our team arrives at the scheduled time and the job cannot be performed due to your unavailability or access issues (e.g., locked gate, no one present when access was required, incorrect address, or refusal of entry), we may retain up to 50% of any deposit or prepaid amount to cover scheduling and travel costs, unless we agree otherwise in writing or the circumstances are beyond your control (e.g., severe weather that we both agree to postpone for, or a genuine emergency). We will refund the remainder, if any, within our standard refund processing time.
• No-shows (when you are not present at the property and have not communicated a cancellation or reschedule before our team's arrival) may result in forfeiture of the full deposit or prepaid amount, at our discretion. We may make exceptions for documented emergencies; please contact us as soon as possible to explain the situation.

If you have booked multiple visits (e.g., a seasonal package), cancellation of one or more visits may be subject to the same notice and refund rules above for each affected visit, unless we have agreed to different terms in writing.

Cancellation or Rescheduling by Us

We may need to cancel or reschedule your appointment due to circumstances beyond our control or for operational reasons, including but not limited to: severe or unsafe weather (e.g., heavy rain, high winds, ice, or conditions that make tree work or use of equipment unsafe); equipment failure or unavailability; illness or unavailability of key personnel; natural disasters; or other force majeure events. In such cases we will contact you as soon as practicable to reschedule at a mutually convenient time or to refund any deposit or prepaid amount in full if you prefer not to reschedule. We will not charge you any fee for cancellations initiated by us under these circumstances, and we will not retain any portion of your payment. If we cancel for reasons within our control (e.g., overbooking error), we will also offer a full refund or reschedule at your choice and may offer a discount or other compensation at our discretion.

Late Arrival and Access

If you or someone authorized by you is not available to provide access to the property at the scheduled time, or if access is blocked (e.g., locked gate, aggressive animal, obstructions), we may wait for a reasonable period and then leave. In that case, the appointment may be treated as a no-show or late cancellation, and our cancellation and refund terms above will apply. If you know you will be late or that access will be delayed, please contact us as soon as possible so we can adjust our schedule or reschedule if necessary. We are not responsible for delays caused by your failure to provide access or accurate access instructions.

Satisfaction and Quality

We strive to complete every shrub trimming and tree care job to a high standard and in line with what was agreed (verbally or in writing) before the work began. If you are not satisfied with the quality or scope of the work, the following process applies:

• You must contact us within 7 days of the completion date and describe the issue in detail (e.g., which areas were not trimmed as discussed, what aspect of the work you believe is deficient). We will review your concern in good faith and may request photographs or a site visit to assess the situation.
• Where we agree that the work did not meet the agreed standard or scope, we will make reasonable efforts to correct it at no additional charge (e.g., additional trimming, shaping, or cleanup) within a reasonable time. If correction is not feasible or would not resolve the issue, we may offer a partial refund commensurate with the deficiency, as determined by us in good faith.
• If we do not agree that there was a deficiency (e.g., the work was performed as agreed but your expectations differed, or the issue is due to factors outside our control such as plant health or prior condition), we will explain our position in writing. We may, at our discretion, offer a compromise such as a discount on a future service. Our decision in good faith after reviewing the situation will be final, subject to any rights you may have under applicable consumer protection laws.

We do not offer refunds or rework simply because you have changed your mind about the appearance of the shrubs or trees after the work is done, so long as the work was performed in accordance with the agreed scope. We encourage you to discuss your expectations with us before we start (e.g., how much to trim, desired shape, areas to avoid) so we can align on the desired outcome and reduce the likelihood of misunderstanding. Any agreed scope or special instructions should be confirmed in writing (e.g., by email) when possible.

Partial Performance

If we are unable to complete the full scope of work in a single visit due to weather, time constraints, or other reasons beyond our control, we will complete as much as possible and communicate with you about the remainder. We may schedule a follow-up visit at no extra charge where the partial completion was due to our scheduling or operational reasons, or we may offer a proportional refund or credit for the unfinished portion. If the partial completion was due to your request to stop work, or to access or safety issues at your property, the portion of the work completed will be charged in full in accordance with our quote or agreement, and any remaining balance may be refunded or applied to a future visit as we agree in writing.

Refund Method and Timing

Any refund we agree to provide will be made using the same method of payment you used (e.g., credit card, check, bank transfer). If the original payment method is no longer valid (e.g., card expired), we will work with you to arrange an alternative method. Refunds are typically processed within 5 to 10 business days of our confirmation that a refund is due. For card payments, the refund may take additional time to appear on your statement depending on your financial institution. If you have not received the refund within 15 business days, please contact us so we can investigate and, if necessary, resend or use an alternative method. We do not charge a fee for processing refunds that are due under this policy.

Disputes

If you have a dispute regarding a charge, the quality of work, the application of this policy, or any other aspect of our services, please contact us first so we can try to resolve the matter. Our contact details are on the Site. We will acknowledge your dispute promptly and will work in good faith to reach a resolution. If we cannot resolve the dispute through direct communication, the matter may be subject to the dispute resolution and governing law provisions set out in our Terms of Use, including the jurisdiction of the courts in King County, Washington. You may also have rights under applicable consumer protection laws in your state or country; nothing in this policy limits those rights where they cannot be waived.

Changes to This Policy

We may update this Return Policy from time to time. The updated version will be posted on the Site with a revised "last updated" date. Changes will apply to new bookings made after the effective date and, where relevant and permitted by law, to existing agreements. For existing bookings that were confirmed before the change, we will generally apply the policy that was in effect at the time of booking unless the change is favorable to you or we notify you otherwise. We encourage you to review this policy periodically and before making a new booking.

Contact

For questions about cancellations, refunds, satisfaction with our shrub trimming or tree care services, or this Return Policy, please contact us at:

Kharleonezchol

4035 23rd Ave W, Seattle, WA 98199, United States

Phone: +1 206 809 6159

Email:

partners@kharleonezchol.world

Last updated: .